Journalled on Tuesday, 31 January 2023 | Copacabana, Rio de Janeiro: 32 degrees, very hot, with a little cloud.
Today, I had to make multiple trips to the TIM telecommunications store in the Rio Sul shopping centre due to issues I faced while migrating from Oi to TIM.
The migration process should typically be easy and hassle-free, but it turned out to be complicated, and I encountered a significant problem during my visits.
It was evident that the shop assistants lacked adequate training and preparation to address customer issues effectively. Instead of genuinely assisting customers, they focused more on selling new plans to meet their sales targets. This approach is prevalent in today’s business landscape, where companies prioritise acquiring new clients over keeping existing ones.
Former pupils with high-ranking positions in global organisations have echoed this perspective. Keeping current customers by providing excellent service and fostering loyalty is essential, rather than losing them to competitors.
Yet, in many cases, businesses prioritise attracting new customers away from the competition while neglecting their existing customer base. This approach may lead to significant customer and revenue losses in the long run.
I am facing a dilemma with TIM, which is leading me to consider an unconventional path: going “rogue” with a prepaid plan. This is especially important since I will be spending some time outside Brazil. Before I go to England, I need to take care of some loose ends, such as getting a new copy of my Brazilian ID and securing an international credit card.
In addition, I am at a crossroads, with new possibilities ahead, and am determined to explore diverse sources of income this year. I plan to start a YouTube channel with AI, invest in Print-on-Demand, offer Travel services with language classes, launch a Bracelet brand, venture into affiliate and digital marketing, and pursue my passion for Photography.
The upcoming months are full of important decisions and actions that will shape my financial future. It is a lot to undertake, but I am eager to tackle each stage at a time. Today’s experience has highlighted the evolving landscape of big businesses, where customers are often left feeling undervalued or neglected.
However, this experience can also be a chance to explore new income streams and help us move our financial goals in a different, more promising direction. The crucial aspect to consider is having a “side hustle.”
Everyone should have a side hustle as a backup plan in today’s workplace, regardless of their profession. Ultimately, may you, too, find the courage to find new ways and seize fresh opportunities!
Thank you.
Thank you for reading and for your support. Please check my blog for more posts and share your thoughts in the comments.
Richard
